- Key Skills: technical support,customer service,customer handling,tso,technical support representative,technical support associate,technical support officer ,tse,tsr
- Qualification: School & Graduation - Any Graduate
- Specialization: Voice Process - International BPO Type
- Job Function: Operations/Customer Service/Telecalling/Backend
- Industry: CRM/CallCentres/BPO/ITES/Med.Trans
- Perks: Unlimited Incentives + To & Fro cab facility + 5 days working
- Hiring Office: Delhi
- Vacancies: 20
Job Description:
Limited Opening, Hurry up !!!Walk-in at Convergys for Voice Based Technical Support Process
JOB ROLE:
- Provide Voice based troubleshooting support to customers over remote software and resolve Technical queries based on customers query.
- Deliver Technical Support to Net gear customers over remote troubleshooting and chat support.
- This can be related to any computer/peripherals/networking related issues.
- They will also be responsible for handling customers post registration technical queries, providing post-sale customer service.
- Communicate Quality standards and maintain customer satisfaction Index.
- Mentor and train the agents on latest issues
- Should come up with new troubleshooting techniques
BASIC SKILLS REQUIRED
- Sound knowledge of Computers and Laptops with good communication skills as it will be a voice based technical support,24/7 US Shift (Night /Late Eve & Graveyard Shift).
- Sound knowledge of operating systems XP, Vista, Windows 7
- Sound knowledge of computer hardware components CPU, Motherboard, RAM, HDD, Modem www.presentjobs.com
- Good working knowledge of the Internet
- Advance troubleshooting skills for Atleast one of the following:
- Computer Desktop, including Internal Hardware
- Computer Laptop, including Internal Hardware
- One of the Operating systems from the following: XP, Vista, Windows 7
Please call @ Shahzia- +91-8826196878 or Convergys Hiring Center, L-4, Chitranjan Park, Opp. to Nehru Apartment ( Gate No-2), Near Nehru Place or Hauz Khas Metro Station, New Delhi.
Salary upto 15K to 20.5K + Unlimited Incentives+ 5 Days Working + AC Cabs + Best BPO Environment.
With Warm Regards,
Shahzia
Recruitment / Talent Acquisition Team
Convergys India Services Pvt Ltd.
Contact No. +91-8826196878
Desired Candidate Profile:
We're hiring for Graduates & Undergraduates with 6 months of International Call Center Experience.Excellent Communication Skills (Both verbal & written).
Should be comfortable enough work in evening & night shifts.
Should be comfortable enough to work in rotational shifts.
Hiring Company Details:
- Other BPOs, KPOs, LPOs, ITES, Transcription
- 10001+ Employees
- 5000 - 10000 Crores
- http://www.convergys.com/
Job Posted By:
convergys CONVERGYS India Services Pvt Ltdhttp://www.convergys.com
Convergys Corporation (NYSE: CVG) is a global leader in relationship management, headquartered in Cincinnati, Ohio. We provide solutions that drive more value from the relationships our clients have with their customers. For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world. We believe in providing our employees with everything they need in order to keep them happy and satisfied. Be it great careers, excellent growth opportunities, well-deserved remuneration packages or the most coveted work environment. o Serves 26 of Fortune"s 'Top 50' companies globally o Has been awarded Fortune"s Most Admired Company for 9 consecutive years o Has 70,000+ employees across 69 offices across the world In India, Convergys has achieved 10 years of continuous growth & excellence. Convergys has over 10000 team members servicing marquee clients from North America, Australia & UK. It houses a team of 'Rocking' talent who work out of 6 locations - 3 in Gurgaon, and in Pune, Mumbai & Bangalore. Know more about Convergys: www.convergys.com
Executive Name: Shahzia Khan
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