Company
Amazon
Eligibility
Any Graduates
Experience 0 - 3
yrs (2013, 2012 & 2011 Passouts)
Location
Hyderabad
Job
Role
Support Associate
JOB
SUMMARY:
Comapny
profile :
Amazon.com
strives to be Earth's most customer-centric company where people can find and
discover virtually anything they want to buy online. By giving customers more
of what they want - low prices, vast selection, and convenience - Amazon.com
continues to grow and evolve as a world-class e-commerce platform. Amazon's
evolution from Web site to e-commerce partner to development platform is driven
by the spirit of innovation that is part of the company's DNA. The world's
brightest technology minds come to Amazon.com to research and develop
technology that improves the lives of shoppers and sellers around the world.
Job
Description :
1.
Demonstrates effective, clear and professional written and oral communication.
2. Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.
3. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
4. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
5. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
6. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
7. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
8. Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions.
2. Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.
3. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
4. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
5. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
6. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
7. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
8. Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions.
Candidate
Profile:
1.
Education: 3rd level qualification Graduation
2. Language: English proficiency
3. 6 + months experience within a customer service /contact centre environment would be an advantage
4. Demonstrated desire to expand skills into new areas.
5. Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox
6. Business acumen in areas of e-commerce and retail is advantageous
7. Process improvement awareness and experience
8. Enthusiasm and strong self-motivation.
9. Strong prioritization and time management skills, with a high degree of flexibility.
10. Ability to embrace constant change with flexibility and good grace.
11. Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
12. Demonstrates effective communication, composure, and professional attitude
13. Exemplary performance record, particularly with regard to quality & productivity
2. Language: English proficiency
3. 6 + months experience within a customer service /contact centre environment would be an advantage
4. Demonstrated desire to expand skills into new areas.
5. Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox
6. Business acumen in areas of e-commerce and retail is advantageous
7. Process improvement awareness and experience
8. Enthusiasm and strong self-motivation.
9. Strong prioritization and time management skills, with a high degree of flexibility.
10. Ability to embrace constant change with flexibility and good grace.
11. Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
12. Demonstrates effective communication, composure, and professional attitude
13. Exemplary performance record, particularly with regard to quality & productivity
Venue:
Amazon
Development Center
Plot No :6,Divya Shree Trinity Building
Madhapur, Hitech City,
Lane Beside Lemon Tree Hotel.
Plot No :6,Divya Shree Trinity Building
Madhapur, Hitech City,
Lane Beside Lemon Tree Hotel.
About the Author
