Company
Amdocs Development Center India Pvt Ltd
Eligibility B.E /MCA
/B.Tech/ M.Tech
Experience 1
- 3 Years
Location
Pune
Job
Role
SME
JOB
SUMMARY:
Company
Profile:
For
30 years, Amdocs has ensured service providers" success and embraced their
biggest challenges. To win in the connected world, service providers rely on
Amdocs to simplify the customer experience, harness the data explosion, stay
ahead with new services and improve operational efficiency. The global company
uniquely combines a market-leading BSS, OSS and network control product
portfolio with value-driven professional services and managed services
operations. With revenue of $3.2 billion in fiscal 2011, Amdocs and its over
19,000 employees serve customers in more than 60 countries. Amdocs: Embrace
Challenge, Experience Success.
Job
Description:
The
Technical Support Engineer is a key member of the APS (Amdocs Product Support)
team. As part of a world class support organization, you will be working in a
team of technical support experts providing support to Amdocs customers who are
using complex mission critical OSS applications.
You
will be working in an exciting and challenging environment, spanning multiple
products and different applications. Job requires constant learning of new
products and technology evolving from the dynamic environment in which Amdocs
operates.
Focusing
on customer satisfaction, you will derive personal fulfillment and direct
appreciation from helping our end users achieve their aims through the use of
the Amdocs Product Suite.
The
Technical Support Engineer position collaborates and interacts with many groups
in Amdocs both horizontally and vertically across geographical regions and
cultures.
You
will help customers who are using current Amdocs Products and will participate
and influence the design of the next generation state of the art Products.
Responsibilities:
1.
This job requires working in Shift(US Time zone).
2. Provide in depth 2nd level technical support
3. Escalate bugs reports to product development.
4. Review new product deliverables and design specifications.
5. Test corrections from product development team before delivery to customers.
6. Provide remote diagnostics and research of reported problems.
7. Development and maintenance of the Amdocs Knowledge Base
8. Guidance and training to new and existing customers.
9. Travel to customer site for on-site support and knowledge transfer, if required.
10. Top-Down training in relevant applications & tools.
11. Enrich knowledge by participating in formal, un-formal and hands on training sessions.
12. Develop and use the APS Knowledge Base for use by all.
2. Provide in depth 2nd level technical support
3. Escalate bugs reports to product development.
4. Review new product deliverables and design specifications.
5. Test corrections from product development team before delivery to customers.
6. Provide remote diagnostics and research of reported problems.
7. Development and maintenance of the Amdocs Knowledge Base
8. Guidance and training to new and existing customers.
9. Travel to customer site for on-site support and knowledge transfer, if required.
10. Top-Down training in relevant applications & tools.
11. Enrich knowledge by participating in formal, un-formal and hands on training sessions.
12. Develop and use the APS Knowledge Base for use by all.
Required
Skillls:
1.
Analytical ability: Gather, evaluate, analyze and resolve moderate to complex
technical problems.
2. Customer facing capabilities, Professional appearance , Service oriented.
3. Good interpersonal skills: Explain facts, practices, and policies to external parties.
4. Resourceful, motivated, proactive.
5. Multi-tasking ability.
6. Able to work independently with general instructions.
7. Able to advise, guide and mentor.
8. Calm under pressure.
9. Team player.
10. Quick learner - Learn and apply new material.
11. Resolve complex problems.
12. Very good written and verbal skills required.
13. Able to quickly gain a position of technical authority
2. Customer facing capabilities, Professional appearance , Service oriented.
3. Good interpersonal skills: Explain facts, practices, and policies to external parties.
4. Resourceful, motivated, proactive.
5. Multi-tasking ability.
6. Able to work independently with general instructions.
7. Able to advise, guide and mentor.
8. Calm under pressure.
9. Team player.
10. Quick learner - Learn and apply new material.
11. Resolve complex problems.
12. Very good written and verbal skills required.
13. Able to quickly gain a position of technical authority
About the Author
