Company
IBM India Pvt. Ltd.
Eligibility
Any Graduate (10+2+3), B.E/B.Tech ,Any Post Graduates, Diploma Holders
(10+3)
Experience Freshers
Location
Kerala
Job
Role
End User Support
JOB
SUMMARY:
Comapny
profile :
IBM
is a global technology and innovation company headquartered in Armonk, NY. It
is the largest technology and consulting employer in the world, with more than
400,000 employees serving clients in 170 countries. IBM offers a wide range of
technology and consulting services; a broad portfolio of software development
and systems management; and the world's most advanced servers and
supercomputers. Utilizing its business consulting, technology and R&D
expertise, IBM helps clients become "smarter" as the planet becomes
more digitally interconnected. IBM invests more than $6 billion a year in
R&D, just completing its 18th year of patent leadership.
Job
Description :
1.
Providing Voice support to IBM Internal End Users and External Commercial
Account End Users across North America, EMEA & AP. The job will require you
to handle inbound calls / emails / chats regarding technical issues for end
users.
2. Remote Infrastructure support delivery
3. Perform problem cause analysis
4. Resolve routine customer problem
5. Ability to Identify Opportunity & Implement Process Improvements
6. Has technical experience and skills in the areas of problem determination, creativity and analysis.
7. Ability to meet a set of defined account agent productivity measurements.
2. Remote Infrastructure support delivery
3. Perform problem cause analysis
4. Resolve routine customer problem
5. Ability to Identify Opportunity & Implement Process Improvements
6. Has technical experience and skills in the areas of problem determination, creativity and analysis.
7. Ability to meet a set of defined account agent productivity measurements.
Mandatory
Skills:
1.
Understanding of operating systems, Windows 2000/NT/XP configuration options
and troubleshooting
2. Browser Support - Internet Explorer
3. Strong computer skills required
4. Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
5. Excellent oral and written communication skills.
6. Excellent customer service orientation
7. Neutral accent
8. Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
2. Browser Support - Internet Explorer
3. Strong computer skills required
4. Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
5. Excellent oral and written communication skills.
6. Excellent customer service orientation
7. Neutral accent
8. Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
Desired
Skills :
1.
Ability to identify basic hardware parts and aware of basic hardware concepts
2. User level familiarity with at least one e-mail client - Outlook, Notes etc...
3. Skilled in commercially standard software applications and major desktop operating systems..
4. Awareness of basic networking concepts and technologies.
5. Questioning skills /probing skills, as relevant to the issue and level of the caller.
2. User level familiarity with at least one e-mail client - Outlook, Notes etc...
3. Skilled in commercially standard software applications and major desktop operating systems..
4. Awareness of basic networking concepts and technologies.
5. Questioning skills /probing skills, as relevant to the issue and level of the caller.
Additional
Information:
1.
Working in shifts is a mandate.
2. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts.
3. Shifts will 24x7 in nature and can vary depending on geographies supported.
2. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts.
3. Shifts will 24x7 in nature and can vary depending on geographies supported.
Candidates should bring 2 sets of self attested photocopies of below mentioned documents along with originals to test venue
1.
Photo ID Card( Pan card / Passport / Driving License / Passport / Voter ID),
2. Mark sheets of the highest qualification achieved,
3. Resume,
4. Two passport size colored photo.
2. Mark sheets of the highest qualification achieved,
3. Resume,
4. Two passport size colored photo.
Date
& Venue:
23-
Nov- 2013, Government Victoria College, Palakkad
24-
Nov- 2013, Government Engineering College, Trivandrum.
30-
Nov- 2013, University College of Applied Sciences, Cochin .
01-
Dec- 2013, Government Engineering College, Kozhikode
About the Author
