Informatica Corporation OffCampus for Freshers 2013 as Technical Support Engineer and Trainee

Company Name : Informatica Corporation

Company Website : www.informatica.com

Job Role :

Associate Technical Support Engineer (Full time offer)
Technical Support Trainee (Trainee offer)

Educational Qualification : B.Tech (CS, IT)

Experience Required : Freshers 2013

CTC or Package Offered : Best in Market

Functional Area : Application Programming, Maintenance

Area of Working : IT-Software/ Software Services

Desired Candidate Profile :

60% through out
As an integral part of the Global Customer Support team, you will provide technical support for Informatica products
The Technical Support Engineer will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty.
You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall superior service and support to our customers. Additional responsibilities include but are not limited to the following:
Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the
problem, and resolving the issue
Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the
immediate future and for the longer term.
Ensure that knowledge management and data capture processes are adhered to and encourage and help
convert technical solutions are converted to Knowledgebase articles
Approaching complex technical issues with varying perceptions and making use of opportunities to create
and implement productivity tools.
Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion.
Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
Understands impact of work on the feature/product/team
Continuously enhancing knowledge through trainings and e-learning courses
Helping customers succeed
Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
Provide regular reports for management that measure the effectiveness of the technical support function.

Note : Candidates Need To Register Online

To Register : Click here

Drive Date : 14th November 2013

Venue :

Chandigarh Group of Colleges
Landran (Kharar-Banur Road) Mohali.

Company Profile :

Informatica is the world’s number one independent provider of data integration software. Thousands of organizations around the world rely on Informatica for maximizing return on data to drive their top business imperatives and fully leverage their information assets residing on-premise, in the Cloud and across social networks.

Our R&D engineering teams use their talents, teamwork and imagination to create the innovations that distinguishes Informatica as a world leader in data integration technology. We are continuously engaged on a wide variety of challenging, but rewarding projects where you’ll collaborate with global teams to develop new technologies that improve the way our customers manage and use their data to grow their business or organizations.

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