Company Name: Adobe India
Education : BE/B.Tech (CSE / IT / ECE / EEE / EE)
Experience : 2013 Freshers
Job Location : Noida
Salary Package: 5.3 LPA
Off Campus Drive Description:
Chandigarh Group of Colleges takes this opportunity to invite students from your institute to a joint campus placement drive by Adobe India at our campus for BE/B.Tech students of 2013 passing out batch.
Eligibility Criteria:
● Minimum 65% throughout
● Excellent Communication skills and computer fundamentals
Job Responsibilities:
· Providing day-to-day customer contact and actively seek resolution to customer
problems with a high-level customer satisfaction via Email, Chat and Phone in full
English.
· Investigating, diagnosing and analyzing technical problems reported by
customers.
· Communicating with customers to understand their environment and process
as closely as possible and recreate their issues if needed.
· Actively strive to handle customer requests and resolve customer issues as
often as possible during the first contact.
· Demonstrate ownership and willingness to resolve issues in a timely manner.
· Call back customers waiting for follow-up in the agreed timeframe.
· Manages all customer communication with the appropriate level of etiquette,
timeliness and professionalism.
· Interfacing with internal tier three customer service personnel to determine the
exact nature of a problem and provides solution procedures for the customer
when possible.
· Managing and escalating customer issues to tier three / accounting /
development as required.
· Accurately document all customer interactions in a case tracking database.
Content to be logged in full written English.
· Reviewing and providing feedback regarding the knowledge base and technical
support documentation to reflect current technical information on product
· Report top call generators, severe issues, new emerging trends, feature
requests and common how-to questions.
· Access billing records and deliver receipts upon request using the internal SAP
solution.
· Special projects on an as-needed basis
Off campus placement drive details:
Date of Placement Drive: 8th November 2013
More Details & To Apply Online: Click Here
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